Privacy Policy

This Privacy Policy regulates the processing of all personal data that may be collected and/or processed while browsing and contracting or signing up for the products included and/or accessible through the website www.hotelgala.com (hereinafter, the “Site”, the “Page” or “Website”) owned by VILA LAVANDA

As concerns data protection, POLTL&HUTTEL SL. hereby guarantees compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation).

1. DATA CONTROLLER

Your data will be collected and processed by:

– POLTL&HUTTEL SL., en adelante, “VILA LAVANDA”

– Tax identification no.: B-38751517

– Registered with the Trade Register of Santa Cruz de Tenerife.

– Hoja TF-34073 Tomo2588  Folio 107

– Address: 38660 – Playa de las Américas (Tenerife), Calle Montevideo 4

– Telephone: +34 673572676

– Email: booking@vila-lavanda.com

2. PURPOSE OF PROCESSING

VILA LAVANDA will collect your personal data through the forms located on the Website and will process them for the purposes of:

– Fielding queries and sending information requested by users through the forms on the website;

– Managing reservations made by users via the website;

– Providing the services contracted via the website;

– Processing users’ subscriptions to the hotel newsletter and send notifications;

– And sending commercial communications regarding VILA LAVANDA products and services. Pursuant to the provisions of article 21 of Spanish Law 34/2002, of 11 July, on Information Society and E-Commerce Services (LSSI, as it is known by the Spanish acronym), if you do not wish to receive these commercial, advertising or promotional communications, irrespective of the channel used for such purpose, you may communicate your decision for free via the email address booking@vila-lavanda.com. Furthermore, you are hereby informed that you will be informed of the procedures for opposing the processing of your data for commercial purposes free of cost in each commercial communication you receive from VILA LAVANDA. Your acceptance of the sending of commercial information may be revoked at any time without retroactive effects, pursuant to the provisions of article 22.2 of LSSI.

All of the data requested through the website marked in red are mandatory as they are needed to provide the user the best possible service. If such data are not provided, it may not be possible to provide you with due attention.

You are hereby informed that VILA LAVANDA will not use your personal data to create profiles or adopt automatic decisions.

3. DATA CONSERVATION

If the user contracts services from VILA LAVANDA , the personal data will be saved throughout the contractual relationship between the parties and, in any case, until the end of the period allowed for claims of liability deriving from the contractual relationship and other legal obligations.

In all other cases, the personal data provided will be saved until the data subject requests the erasure thereof. Moreover, the data will be saved for the legal periods established for legal, fiscal and accounting purposes in accordance with the date the data subject requests the erasure of the data.

4. LEGAL BASIS FOR PROCESSING YOUR DATA

If the user contracts services from VILA LAVANDA, the legal basis for the processing of their personal data will consist of the performance of the corresponding contract signed by and between the parties.

If the user sends queries through forms on the website, the legal basis for the processing of their data will be the user’s freely granted consent.

When a user provides personal data to receive commercial communications, the legal basis for the processing of their personal data will be the user’s freely granted consent.

5. RECIPIENTS

VILA LAVANDA will not assign or transfer any data unless there is a legal obligation to do so.

6. DATA SUBJECTS’ RIGHTS

Data subjects may exercise the following rights:

• The right to request access to their personal data.

• The right to request their rectification or erasure.

• The right to request the restriction of their processing.

• The right to object to processing.

• The right to data portability.

• The right to withdraw consent granted.

Everyone has the right to know whether VILA LAVANDA processes personal data concerning them or not. Data subjects have the right to access their personal data as well as request the rectification of inaccurate data or, as applicable, request their erasure when the data are no longer necessary for the purpose for which they were collected, among other reasons.

In certain circumstances, data subjects may request the restricted processing of their data in which case we will only save them to file or defend ourselves from complaints.

For reasons related to their own particular situation, data subjects may object to the processing of their data. VILA LAVANDA will stop processing the data except for legitimate reasons or to file or defend itself from complaints.

You may exercise your rights by sending a written communication to:

Email: booking@vila-lavanda.com

Or by writing to the mailing address indicated at the beginning of this Privacy Policy.

For the effective exercise of their rights, data subjects must attach a photocopy of the corresponding document proving their identity (national ID card, tax identification card, etc.) to their request.

Finally, you are hereby informed that you have the right to file a complaint with the Spanish Data Protection Agency if you believe any of your rights have been violated. You may find the contact details for said Agency at the following link: http://www.agpd.es/portalwebAGPD/CanalDelCiudadano/contacteciudadano/index-ides-idphp.php

7. SECURITY MEASURES

VILA LAVANDA  hereby informs you that it has implemented the technical and organisational measures necessary to guarantee the security of your personal data and prevent their alteration, loss, unauthorised processing and/or access, considering the state of technology, the nature of the data saved and the risks they are exposed to whether by human action or the physical or natural environment.

LINKS.

8. The website may include hyperlinks to other sites not operated or controlled by VILA LAVANDA. Therefore, VILA LAVANDA does not guarantee and will not be liable for the lawfulness, reliability, usefulness, veracity or updating of the content at such websites or of their privacy practices.

Before providing your personal information to these third-party websites, please remember that their privacy practices may differ from ours.

9. COOKIES POLICY

This website uses cookies. Cookies are small data files generated on a user’s computer that allow us to determine your frequency of visits and the most popular content.

Users may prevent the generation of cookies by selecting the corresponding browser option.

For more information, see our Cookies Policy (link).

10. MODIFICATIONS TO THE PRIVACY POLICY

VILA LAVANDA  reserves the right to modify this Privacy Policy pursuant to its own criteria due to changes in the law, jurisprudence or Spanish Data Protection Agency doctrine.

We will inform you of any such changes by publishing the modified Privacy Policy and Data Protection Policy at the Website with the corresponding notice on the homepage.

11. APPLICABLE LAW AND JURISDICTION

All disputes or claims that may arise concerning the interpretation or execution of this privacy policy shall be governed by Spanish law and will be submitted to the jurisdiction of the Courts and Tribunals of the city of Santa Cruz de Tenerife.

c) Personal data protection clause in the Website Legal Notice

“Personal data protection

VILA LAVANDA upholds a strict confidentiality policy with respect to users’ personal data. The privacy policy covers all matters related to the collection and use of information provided via the Internet.

As concerns data protection, VILA LAVANDA applies the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016).

For more information to this end and to know what rights you have with regard to your personal data, we recommend you visit the Privacy Policy (en formato enlace) for this website.”

12. CANCELLATION EXPENSES FOR VILA LAVANDA :

Cancellation Policy

Free Cancellation if you cancel 60 days before your booked date! If you cancel your reservation in less than 60 days before your booked date you will be charged full price.

Demage Deposit

You will be charged in person on your arrival day €150 which is fully refundable if there is not any issue with the apartment.

RESERVATION POLICY  

A valid credit card will be required as a guarantee for the reservation. It will be used in case of possible damages o extra charges incurred during your stay.

Check-in from 16:00 till 19:00

Check out from 10:30 till 11:00

No smoking  anywhere in the building

No parties

No pets

No drugs

Quiet Time from 21:00 till 08:00

Taxes are included.

Any service or product requested or offered after the reservation will need a new request, being object of a new agreement.